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| Individuals | Teams | Organisations | |||||
Managing Cross Cultural and Virtual TeamsA Study of Virtual Teams carried out by Cisco Systems in September 2006 found that an over-reliance on email, a slow response to messages, and using inappropriate modes of communication damages trust and hampers the progress of critical projects. Many teams in global organisations are now scattered around the world. They communicate mainly via email, fax and telephone and they usually represent many different nationalities. When virtual teams neglect the need to socialise, to make visual contact and establish up-to-date communication guidelines, the trust they form is often fragile and easily compromised, leading to conflicts and the breakdown of relationships. The result is an inwardly focused team who fail to deliver consistently for their organisation. Typical focus areas for these customised workshops are around:
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